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Jun 29, 2013, 7:27:41 PM (11 years ago)
- Author:
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trac
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1 | 1 | = Trac Support = |
2 | 2 | |
3 | | Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [http://trac.edgewall.org/wiki/MailingList mailing list] and the project wiki. |
| 3 | Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the [trac: project wiki]. The latter is the authoritative source for the TracGuide (administrator and user guides for Trac). |
4 | 4 | |
5 | | There is also an [http://trac.edgewall.org/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there. |
| 5 | There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there. |
6 | 6 | |
7 | 7 | Before you start a new support query, make sure you've done the appropriate searching: |
8 | | * in the project's [http://trac.edgewall.org/wiki/TracFaq FAQ] |
9 | | * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&do_set_user_css=t Mailing List] |
10 | | * in the Trac ticket system, using either a [http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~" ticket query]. |
| 8 | * in the project's [trac:TracFaq FAQ] |
| 9 | * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List] |
| 10 | * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query]. |
11 | 11 | |
12 | | Please '''don't''' create a ticket in this Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the NewTicketGuidelines. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! |
| 12 | Please '''don't''' create a ticket in trac.egdewall.org for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! |
13 | 13 | |
14 | 14 | ---- |
15 | | See also: [http://trac.edgewall.org/wiki/MailingList MailingList], TracTroubleshooting, [http://trac.edgewall.org/wiki/CommercialServices CommercialServices] |
| 15 | See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices] |